Frequently Asked Questions

Everything you need to know about bringing Auk into your home.

What is the typical delivery timeframe for furniture?

Most of our standard home pieces are delivered within 5-10 business days. For larger custom furniture items, please allow 3-4 weeks for specialized white-glove delivery.

Do you offer international shipping?

Currently, Auk ships exclusively within the continental United States and Canada to ensure our fragile home goods arrive safely and within reasonable shipping costs.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made furniture pieces are final sale.

Are your wooden products sustainably sourced?

Yes, sustainability is at the heart of Auk. We use FSC-certified timber and eco-friendly finishes to ensure your home is as kind to the planet as it is beautiful.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.